Privacy Policy

Effective Date: [June 16, 2026]

ProCoast Coastal Home Services LLC (“ProCoast Coastal Home Services LLC,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, use our web chat, complete a survey, contact us, request an estimate, communicate with us by phone, email, text message, or otherwise interact with our business. Our website is located at: https://procoast.net/

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

- Name

- Email address

- Phone number

- Address or project location

- Information about your home remodeling, renovation, construction, or service request

- Messages, form submissions, web chat messages, survey responses, and other communications you send to us

We may also collect certain technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited, and website usage data.

How We Use Your Information

We may use the information we collect to:

- Respond to inquiries and estimate requests

- Schedule consultations or appointments

- Provide home remodeling, renovation, construction, and related services

- Send estimate reminders, job quote follow-ups, service updates, and customer support messages

- Send Google review requests, customer feedback requests, promotions, special offers, announcements, or other marketing-related communications where permitted and consented to

- Improve our website, services, and customer experience

- Maintain business records

- Comply with legal obligations

SMS/Text Message Communications

If you provide your phone number through our website, contact forms, web chat, surveys, or other communication channels, and separately consent to receive text messages, Procoast Coastal Home Services LLC may send you SMS/text messages based on the type of consent you provide.

Marketing messages may include Google review requests, customer feedback requests, promotions, special offers, announcements, or other marketing-related communications.

Non-marketing messages may include estimate reminders, job quote follow-ups, service updates, appointment or project-related communications, and customer support messages.

Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out of SMS messages at any time. You can reply HELP for assistance.

Providing a phone number does not require you to consent to SMS messaging. Consent to receive marketing or non-marketing text messages is not a condition of purchasing any goods or services.

Mobile Information and SMS Consent Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell or rent your personal information.

We may share information with trusted service providers or subcontractors who help us operate our business, provide customer service, manage communications, host our website, support scheduling, process form submissions, support web chat, assist with surveys, or perform related business functions. These parties are only permitted to use information as needed to provide services to us.

We may also disclose information when required by law, regulation, legal process, or to protect our rights, property, safety, customers, or others.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, analyze website traffic, and understand how visitors use our site. You may adjust your browser settings to refuse cookies, but some website features may not function properly.

Data Security

We take reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce agreements.

Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to legal and business recordkeeping requirements.

You may opt out of SMS messages by replying STOP at any time. You may request help by replying HELP.

You may also contact us directly at:

Procoast Coastal Home Services LLC
32292 Nassau Rd
Lewes, DE 19958
Phone: (302) 381-2746
Email: [email protected]

Third-Party Links

Our website may contain links to third-party websites, including review platforms, maps, or social media pages. We are not responsible for the privacy practices or content of third-party websites. Please review the privacy policies of those websites before providing information.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Procoast Coastal Home Services LLC
32292 Nassau Rd
Lewes, DE 19958
Phone: (302) 381-2746
Email: [email protected]